"The biggest communication problem is we do not listen to understand; we listen to reply."
We often wait for someone to finish what he is saying to take our turn and speak, and this is precisely what destroys communication.
We often think we've understood what was said, but the truth is, we spend this time preparing a reply instead of listening carefully to what is said.
This happens because we fail to silence our thoughts, and we just want to throw whatever we have in mind.
Learn to listen closely, to listen carefully, to understand fully, and know that if you succeeded in active listening you'll be appreciated and loved by people and you'd have much better communication skills.